Walk Good – A Recipe For Business Success

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Harbour Island is one of the tiniest of what the Bahamians refer to as the Out Islands. This petite Caribbean haven, located 60 miles south of Nassau, is where you’ll find the most pink sand, golf carts and billionaires per capita in the world.

Harbour Island is also home to Robert Arthur’s diverse array of entrepreneurial ventures. On any given day, if Arthur isn’t behind the counter of his family bakery, he’s showing million-dollar homes to real estate clients seeking to plant roots on one of the most photogenic settings on the planet.

Arthur’s home base is just three miles long and one-and-a-half miles wide. Vacationers are drawn to the island’s ring of plush pink sand and a neighbor-friendly interior where golf carts are the preferred mode of transportation.

Hurricane pain, then gain

Arthur’s business roots trace to 1992 when he and his wife Anna opened Arthur’s Bakery. Mere weeks after opening their store, which features items such as cinnamon raisin bread, key lime pie and every type of muffin under the Bahamian sun, Hurricane Andrew slammed Harbour Island with 165 mph winds.

“Andrew completely flattened the island” Arthur said. “We had no electricity and no water. The business owners on the island formed a hurricane relief committee for the island’s 1,000 inhabitants. Our bakery became a soup kitchen.”

The Arthurs’ efforts to help others, along with their culinary expertise, did not go unnoticed. Shortly after Andrew hit Harbour Island, the U.S. military arrived to assist the island’s rebuilding efforts. The military brass in charge of coordinating relief efforts favored the Arthurs’ cooking over their standard military grub. Satisfying the military’s appetite would prove to be a turning point for the fledgling entrepreneurs.

One door closes…

“We ended up signing a six-month contract to feed the U.S. military,” Arthur said. “This contract enabled us to make our payments and reopen the bakery. I guess what happened with Andrew is a case of one door closing and another opening up.”

One year later, opportunity came knocking again. The Pink Sands Resort reopened its doors on Harbour Island. As the largest hotel on the island, the Pink Sands Resort needed bakery goods and therefore utilized Arthur’s Bakery to fill this need.

“The Pink Sands was a big-time commercial contract to go along with our retail business,” Arthur said. “This partnership enabled us to turn the corner as a business.”

Hippies bring the internet to Harbour Island

About the same time that Arthur’s Bakery started to flourish, “a hippie couple from Minnesota” began talking to Arthur about something called the Internet. Whereas Arthur’s wife Anna has a nose for the best baking ingredients, Arthur can sense a business opportunity when it presents itself.

“We became Cable Bahamas’ first Internet customer,” Arthur said. In addition to Arthur’s Bakery becoming one of the first Internet cafés in the Caribbean, Arthur also saw the need for developing a Web site for his business and Harbour Island.

“Once the Pink Sands Resort opened up, the island began to see more and more vacationers,” Arthur said. “A friend and I grabbed the domain name www.harbourisland.com. I also secured www.myharbourisland.com. I started writing content for the site myself.”

Real opportunity in real estate

Deep-pocketed vacationers fell in love with this destination where finding a rooster crowing on a neighbor’s doorstep is as likely as rubbing elbows with a supermodel at the local grocery. Harbour Island’s small town flavor, festive marina and pristine beachfront makes it an irresistible choice for those affording a Caribbean real estate retreat.

“In the mid 90s, there were only two realtors on the island,” Arthur said. “Both individuals said ‘no’ to taking on the real estate component to our Web site. I reluctantly decided to go into real estate myself.”

As the real estate market took off, Arthur found his previous career, working behind the scenes for a Miami television station, to be solid training for his new profession.

“In my early days in television, I worked for the Miami TV crew handling Monday Night Football,” Arthur said. “More than once I wired Howard Cosell for sound. Howard didn’t have much patience dealing with a kid barely out of high school. Looking back, the network TV environment helped prepare me for doing business in an uncompromising, high-end real estate market.”

HGTV comes calling – twice

Harbour Island as a real estate setting attracted the eye of HGTV’s “House Hunters International.” Arthur found himself working in television again, but this time with Caribbean real estate as his home turf.

“I’m actually in two episodes of HGTV,” Arthur said. “The initial show was the most memorable because the person buying the home was a real character. He is a local restaurant owner, bachelor and not the best housekeeper. The multimillion-dollar oceanfront home he purchased ended up looking worse when the TV crew returned six months after he moved in. That had to be an HGTV first,” Arthur continued with a laugh.

Walk good

Arthur’s key ingredients for business success aren’t as closely guarded as his wife’s recipe for making banana pancakes or key lime pie.

“Basically, I treat people honestly and with a level of service that every customer deserves,” he said.

The cornerstone to Arthur’s business philosophy goes back to something his grandmother encouraged him to do as a child.

“My grandmother always told me to ‘walk good,’” Arthur said. “For her, ‘walk good’ meant if you take care of others, life will take care of you.”

Walk good is a mantra that works well in a bakery, on a Web site or in selling real estate. Like a bakery offering the best cinnamon raisin bread in the Caribbean, if you “walk good,” the customers will keep coming back for more.

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About Tim Cotroneo 20 Articles
Tim Cotroneo is a freelance writer from Lino Lakes, Minn., with a passion for travel and a future Caribbean zip code.

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