Edosa Odaro – American Business Magazine

Articles by Edosa Odaro

About Edosa Odaro

Edosa Odaro stands at the forefront of artificial intelligence and data transformation. As Executive Advisor for Data & AI, and Chief Data Analytics & Privacy Officer, he has guided international organizations through complex transformations that delivered substantial, sustainable results. Recognized as a Financial Times Top 100 Most Influential Leader and a Global 100 Data Activator, he’s a sought-after speaker and advisor, known for his ability to distill complex technical concepts into actionable strategies that create lasting organizational value. His new book is Values of Artificial Intelligence: How Smart Leaders Capture and Connect AI Value to Human Values (Auerbach Publications, Jan. 29, 2026). Learn more at edosaodaro.com.

Many AI projects boast impressive technical metrics but fail to deliver measurable business impact. This article explores the gap between model performance and real-world outcomes, urging organizations to shift focus toward value-based measurement, stakeholder trust, and customer experience.

The AI Performance Paradox: Celebrating Accuracy While Customer Trust Collapses

January 28, 2026 Edosa Odaro 0

The data science team arrived at the quarterly review bursting with pride. Their AI customer service system hit 96-percent accuracy on intent recognition, 82-percent first-time resolution, and processing time was down 68 percent. They […]